WeShareMD FAQ
Making clinic reservations
1. Login https://wesharemd.com/member-portal/
2. Select “Schedule a Clinic” > Select “Building”
3. Select “Date” and “Time” > Select “Exam room” or “Office”.
4. Select “Continue to cart”. If additional room is needed, select “Additional rooms”
5. Review details for building, date, time, type of room and “Order Summary”
a. Enter coupon codes (if available) > “Apply” and review new charge. If not, proceed next.
6. Enter credit card details > review “Terms of Service” > check box “I agree with these terms of service”. If you want to save using a prepaid plan, refer to Step C2 below.
7. Select “Checkout”. An email receipt and instructions will be sent.
Making changes or navigating back before checkout
2. Select “Member Portal” to return to the home page.
Saving with Pre-paid Plans
a. select “Buy a Prepaid Plan”
b. Select the plan > check out > pay via credit card. Payments are secure through authorize.net
2. At checkout, if there are no credits or “Clinics”
a. select
b. Select the plan > check out > pay via credit card. Payments are secure through authorize.net
c. “Order summary” will deduct the required clinic credits
d. “Checkout” similar to step A7.
Clinic time slots
Morning 8am-12pm
Afternoon 1pm-5pm
*all locations except UTC-La Jolla (M-F, 8am-5pm; Sa 8am-12pm) and public holidays
30-minute Overtime grace period and unused time
Cancellation Policy
• If more than 7 days before clinic date, 100% refund.
• If less than 7 days before clinic date, 50% refund.
• If less than 48 hours before clinic date, 0% refund.
WiFi Login
WiFi password: Weshare$
Mail Address and Mail Service
● Mail Service is only available to members who subscribe to our virtual office package. Follow these instructions to set up mail service.
On-site receptionist - role and responsibilities
● Front office patient check-in/out notification, directing patients to your office / exam room.
● Handing out and collecting patient registration forms - you will have to provide all patient forms and instruct receptionist to copy any relevant ID or forms
● Provide driving directions and take simple messages while you are in clinic
● Ensuring your rooms are clean and tidy.
Excludes
● Scheduling, eligibility verification, entering patient form data into EMR, patient payment collection. (Provided by other service providers, see below)
Medical supplies
● Please bring other supplies you need and you may store extra supplies in a rental locker for your convenience.
Service providers
● http://www.answeringservicepro.com
● Other options https://www.businessnewsdaily.com/5473-best-call-center-services.html
Credentialing and billing
• Julie Watson, 619-733-5314, mcgavranbilling@gmail.com
• Sana Goss, 619-852-1272, sana@askmbs.com, http://www.askmbs.com/
• This billing starting guide is informative and includes useful checklists
Medical Assistants and Staffing
● https://www.medicalprofessionals.com/
Do you require a security deposit?
1/2 day = $200
1 day = $300
1.5 days = $400
2.0 days = $500
2.5 days = $600
3.0 days = $700
3.5 days = $800
4.0 days = $900
4.5 + days = $1,000
The security deposit less a $100 standard cleaning fee is refundable at the end of your stay with us, but some or all of it may be forfeited if you default on your rent payments during your term or cause damage to the facility beyond normal wear and tear.
Does the daily rent go down if I’m renting there full time?
If you have specialized equipment or furniture that you need in your room, you can still rent a room on a full-time basis of $600/week and that room would be dedicated exclusively to you. If you or we find another practitioner that could use the same furniture/equipment that you have in your dedicated room, then we could reduce your rent based on what the other practitioner pays for part-time access to the room.
Even if you choose to have a dedicated room, you’ll still have a great value- paying less than you would pay elsewhere, being in a great location and facility that you would likely not be able to access on your own and staying highly flexible and scalable and benefiting from the shared resources and networking opportunities of being one of our community of independent practitioners.
How do I pay my fees to you? What forms of payment do you take?
We also to take credit card payments, but there will be an additional 3.5% processing fee added for credit card payments, and you will still need to provide a bank account as a backup payment source in case the credit card charge doesn’t go through. We take checks and cash on initial sign up only, but after that, you’ll need to provide us with a bank account to debit each week.
Do you take a percentage of my billings?
Do you offer referral incentives?
What term length do I need to commit to?
Do I need to use the same day(s) of the week each week?
Can I store my materials and supplies there when I’m not there?
Will I use the same exam/consulting room every time?
What are the hours of operation?
We break the day into three shifts as follows:
Morning shift is 7:00 AM to 12:00 PM (5.0 hours)
Afternoon shift is 12:30 PM to 5:30 PM (5.0 hours)
Evening shift is 6:00 PM to 10:00 PM (4.0 hours)
Full day hours are 7:00 AM to 5:30 PM (10.5 hours)
Someone else might still be using your room for evening hours of 6:00 pm to 10:00 pm.
Are you HIPAA Compliant?
The door from the patient waiting room to the exam room area is locked at all times from the outside and patients can only be let through by a practitioner.
Can I place my own marketing materials in the waiting room?
Do you give exclusivity to any type of practitioner?
Can I use more than one exam/consulting room at the same time?
What if I only need to use the space on an irregular basis?
Do you provide a receptionist?
Instead, we leverage technology to provide you a “Virtual Receptionist” in the waiting room. Here’s how that works:
When your patients or clients arrive at the location, they walk into the waiting room and will see a check-in station with a touch screen for signing in. When they sign in, they will choose which practitioner they are there to see and the system will notify that practitioner’s cell phone letting them know they have a patient or client there. The practitioner can then come out to the waiting room and let the patient in and take them back to whichever private exam/consulting room they are using. The door from the waiting room into the exam room area will be shut and locked from the waiting room, so that patients cannot just wander back unsupervised.
As for phone answering and scheduling, we recommend you use a good 3rd party answering/scheduling service that can get to know your specific needs and do all your scheduling remotely.
What services are not included in the rate?
IV Therapy Room The IV Therapy room is for practitioners that use IV therapies as part of their services. The IV Therapy room includes 4 comfortable recliner chairs and IV poles. You can have one patient doing IV Therapy while you are meeting with another in your private exam/consulting room. If you want access to the IV Therapy room during your designated day(s), there is an extra fee of $25/chair per day (or $12.50/chair for half days or evenings). In addition, we have a limited number of lockable mini-refrigerators in the break room for storing IV packs or other supplies that need to stay refrigerated. If you want to rent a mini-refrigerator, there is a $10/week cold storage fee. These fees are completely optional. If you don’t need IV Therapy and cold storage, you aren’t charged for them.
Assistant Stations. There is an Assistants Room with 4 stations where your assistant can work during the day(s) you are there, so they don’t have to be in the exam room with you. It’s a place they can do scheduling and billing with patients, take vitals, or make calls etc. Assistant Stations are available for $30/day or $15/half-day. This is completely optional.
Office Supplies Replenishment. There is a small charge of $5/day to contribute to the replenishment of paper, ink toner and machine maintenance for using the color laser printing/copying machine(s).
What services are included in the rate?
Use of a private exam/consulting room during your designated days/hours
Use of the common areas
High-speed Wifi internet
Virtual Reception/Visitor Management System
Listing on Name Directory in the Waiting Room
Place in the Waiting Room for your marketing brochure/cards
Sharps collection/disposal in all exam rooms
Use of professional grade color laser printing/copying/scanning
Janitorial and maintenance services
All utilities
Common parking for you
Designated and common parking for patients
What’s included in the private exam/consulting room?
A sink, countertop and cabinetry
A working desk and chair
2 patient chairs
An exam table
If you have different furniture needs than the standard, please discuss your needs with us and we’ll try to accommodate you.
What’s included in the common areas?
Fully furnished and decorated waiting rooms
Bathrooms
Break area/break room
Lockable storage and cold storage (small additional fee)
What do I get for the daily rate I pay?
Your business name will be listed on the directory in the waiting room and there will be a spot in the waiting room to leave business cards.